ORDER TIMELINE
Our company typically handcrafts all products within 5 days to 6 weeks. Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before its handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take from 5 days to 6 weeks to be created for you.
Look for the following image if a product is ready for shipment immediately:
HANDMADE DISCLAIMER
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order. Colors may vary according to the monitor with which the product is viewed.
Care for your new product(s) by:
* placing them in your home in a safe area where they will not be mishandled or damaged.
When purchasing handcrafted ceramic sculptures, they may be damaged if they are handled roughly or dropped.
Custom orders
We always love creating new products from scratch.
Please contact us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.
SHIPPING
Our company ships through the following carriers: USPS, FEDEX and UPS.
International shipping :
We happily support and love our international customers.
We ship all International products through USPS, FEDEX and UPS.
Healing Tree Arts is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package.
Cost calculations
We do our best to apply fair shipping costs to each order.
* We charge a low, flat shipping rate to be fair to all customers.
* We offer free shipping for orders over $75 NATIONALLY and $100 INTERNATIONALLY.
Timeline
Selecting expedited shipping, if offered, during checkout does not ensure a faster processing time. Your product may still need 5 days to 6 weeks to be handmade.
RETURNS
All sales are final.
All of our merchandise is personalized and/or customized, and are exempt from being returned unless the product arrives defective and has been insured during shipping.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@healingtreearts.com and send your item to: P.O. Box 3398, Laguna Hills, CA 92654.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a tracking shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.